All returns must be sent back with our Goods Return Form which will be e-mailed upon request.

Return or exchange an item – our 100% money back guarantee – less postage.
  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
  • Returned items should be unused and must be returned in original, undamaged packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

  1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
  2. The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  3. The cost of returning the item to us is your responsibility.
  4. Delivery charges are only refundable where goods are faulty and a refund is made.

How to return an item:

  1. Print off the returns form or one can be e-mailed to you.
  2. Fill out the returns form with as much information as you can (this will help prevent any delay in your refund/replacement being processed).
  3. Re-pack your goods in the original, undamaged, packaging.
  4. Post items via signed delivery to:
Dulas Boat & Caravan Company
Amlwch Road
City Dulas
LL70 9DZ

Click here for a downloadable copy of our returns policy and to download the Goods Return Form.